Folksy Friday :: Smart Smart?…

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folksy folksy folksy
folksy folksy folksy

… or Smart Casual?

Sometimes I don’t feel very sophisticated. Staying at home with the kids can do that to you!  My wardrobe is now distinctly casual, I think there might be a few suits at the very back and some white shirts shrink wrapped in the attic but I can’t even remember quite what they look like! I don’t particularly miss the office but I do miss buying smart new outfits (oh and earning a full time wage, that was quite nice too!). So my choices this week have been selected because they are smart and would be a great addition to any employee, whether your boss is a fat businessman or a podgy toddler.

Click on the images and take a look at all the other great items these Folksy sellers have to offer too!


This week’s Folksy Friday has been curated by Hilary from Folksy shop haptree.

“I’ve been writing Folksy Fridays on my blog for about a year but having started looking after the Folksy blog I often run out of time! I miss it, it used to be the highlight of my blogging week – window shopping with a purpose!  So I thought I’d be guest blog this week as a treat! I have a written a tutorial on Craft Blog UK for making and promoting a Folksy Friday if you’ve been inspired to make your own”

If you have made your own Folksy Friday please share it on our very wonderful facebook page, twitter and of course the huge thread in the forums – we’ll be on the lookout!

Tagged: Category: Folksy Friday

Featured sellers: Deborah Jones Jewellery, Grandma’s Miniature Market, Hannah Madden, NikkiMade

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Handmade Silver Tile Earrings from Deborah Jones Jewellery Crate of Mixed Salad from Grandma's Miniature Market
Bluebell Notelet Bundle from Hannah Madden Tunnock's Teacake Screen Printed Cushion from Nikki Made

Please welcome our four new fabulous featured sellers:

  • DeborahJonesJewellery – This timeless jewellery has a “rugged” almost primitive feel, each piece is individually handmade, in silver, with semi precious gemstones. Strikingly elegant jewellery.
  • Grandma’s Miniature Market – Such fun, perfect for fans of all things small but perfectly formed! A range of handmade miniature fimo food and accessories for twelfth scale (1/12) dolls houses. Brilliantly fun and eye-catching.
  • Hannah Madden – Pretty, crafty items printed in bright colours. Features birds, flowers and natural patterns.
  • Nikki Made – Cup of tea and a biscuit? Declare your love for this ceremony by pinning on one of Nikki’s fabulous chocolate digestive badges while resting on a Tunnock’s Teacake cushion…

See more of Folksy’s fab featured sellers

Category: Featured Sellers

Shop Talk :: Lola’s Room

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Every Wednesday the Folksy blog will be finding out a little bit more about one of our sellers in this our ‘Shop Talk’ series. This week we’re talking to Cassia from Folksy shop ‘Lola’s Room

“Lola’s Room – The simple everyday things; captured through a lens, to keep forever.”


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If you are feeling remotely stressed I advise you to head over to Cassia’s shop or blog and just relax for a moment or two. The muted pastel colours are so calming and the subject matter, subtle and tranquil.  Photo’s are quintessentially still but some how the images from Lola’s Room are even more silent and even more still than usual.


Could you describe your shop?

Lola’s Room is sweet, nostalgic and colourful. I photograph every day objects and make them interesting again, things we often pass by without a second glance have become the focus in my images. My work brings back memories for my customers which is the essence of Lola’s Room; nostalgia and daydreams of the past.

Who does your Folksy shop appeal to?

My customers are wide ranging, men and women of all ages buy my work, mothers often stop by looking for prints to put in their child’s room. My work is affordable so anyone with a little money to spare.

Is this your day job?

I am very lucky, this is my day job along with looking after my two year old son. He is very interested in what I do and often likes to help out.


Cassia is currently undertaking a project with a fellow photographer: Every Day Two Photographers, Two Views

Have you been into craft and the handmade lifestyle for long?

My whole family is artistic so I have spent my life trying new techniques. It is definitely in my blood, I am always creating something. When I left school I did an art foundation and went on to complete a degree in Ceramics. Photography has been my hobby for a long time and has remained my biggest love.

When you’re not selling online where do you promote and sell your stock?

Several galleries around the UK stock my work, I also sell wholesale to boutiques around the world.

Do you have plans to expand your business in the future?

I am currently working with a publisher to have my photographs made into greetings cards, canvases and posters. I would also like to introduce alternatives to prints in my online shop such as magnets, greetings cards and canvas prints.

What advice would you give to someone thinking about opening up a shop here on Folksy?

Keep your shop consistent and photograph your products in natural light. Create a brand for yourself so you are easy to spot amongst all the other artists in your genre. If someone visits your shop, you want them to stay a while and come back. Don’t lose hope if sales are slow to begin with, believe in yourself.

We’d love to hear your comments!

Get in touch and let us know who you would like to see interviewed in our Shop Talk series, or if you have an idea for an article you’d like to see on the Folksy Blog – hilary@folksy.co.uk

Tagged: Category: Seller Interviews

Photography :: Inspiring Creativity

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Written by Amy McCarthy of Amy Orange Juice

Everyone who sells on Folksy is snapping away all the time, trying to get a really good photo of their work, so most of us realise that having that eye for the perfect shot really is a skill! But with camera’s being so accessible (pretty much everyone’s phone has one) it’s an excellent craft to have a go at, as some of the very talented photographers here on Folksy were happy to inform us!

Right, so what do you need to get started and how do you go about it?


The simple answer to this is you need a camera; any old camera, a state of the art digital or an old manual from a car boot sale for a couple of quid. Shirleyandme says, “I would recommend just taking photos on any camera that you have, even if it’s a camera phone. Don’t get hung up on megapixels, just point and shoot! ” Most of the photographers on here use digital cameras, Photoshop and other computer packages to transform their original image into something more artistic or less realistic.

Zestimages told me all about the techniques they use to get the desired result, “The images start out with a photo taken on a digital camera. Once on the computer, I go right into Photoshop and start the process of transforming the image into what is more a series of vector shapes… this varies depending on what I feel is right for each individual image, but it can be between 30 minutes and 3 hours work. Lastly, the original colours from the photo are adjusted or replaced to create the final effect”

The darkroom was always a mysterious element of the photographic process and some of the photographers find that this is all part of the ‘art’ and the developing /printing as well as the shooting are all part of the creative process, Ross Photography explained, “I print all my own work myself. For me this ensures I have complete control over everything that is produced. I have quite a hefty professional printer that can print up to A2 – but I also produce excellent saleable work using a little A4 printer. People should get their hands dirty and try things out.. it is more rewarding – and its also truly handmade by you if you do print it yourself.”


There is no doubt that the world of photography has changed incredibly since I did my degree in the 1990’s, when digital cameras were the stuff of dreams, now they are literally everywhere. There is still hope for the technologically challenged though, and Shirleyandme takes a more old school approach, “I have a passion for film photography and the majority of my work is produced the old fashioned way using film in vintage or toy cameras. I love the feeling of bringing an old camera back to life or modifying its mechanics to suit my mood or surroundings”

So if you have a digital camera, access to a photo editing package and printer then you can shoot, manipulate and print your own work. However, if you are still using a manual camera you will need a dark room, the correct chemicals and developing equipment to process your manual films, which is considerably more involved. Or as an alternative to all of this, take them to the local photography shop and they will do it for you, on a manual or digital camera. Oh, and then there is the choice of paper to print on – there is a massive range of textures and thicknesses or if you are planning to print onto cards or bags you need the materials to do that too. These are all readily available in photography shops and websites.

Considering you can take a photo of literally anything, where do our talented snappers get their inspiration from?

Beargraphics shoots amazing surf and sea shots and he told me, “A lot of things inspire me… the summer, the ocean, surfing, music, words, friends. I am always inspired by looking around and seeing other peoples work, whether it be in books or on flickr… I’m inspired by nostalgia. For me, the emotion I experience from analogue photography is much greater than I get from most digital photography. Maybe you could compare it to listening to an album on vinyl or mp3!”

Of the crafts I have covered so far, this bunch are way more inspired by each other than the other crafters. Photography tutors, Andy Warhol, National Geographic, Redbubble.com, the USA based F64 Group, Edward Weston and Imogen Cunningham all came up as inspirations.

However, the internal emotional world of the artist is as strong a theme in this genre as in the more painterly visual arts and Shirleyandme explained, “I work intuitively from the world around me, finding my inspiration in the sights and sounds I see in my daily life. I am particularly interested in the notions of past, present and future and how the camera can evoke these feelings and hold them in time.”

OK, so we have the kit and some ideas for a photoshoot, but it can’t be that easy, can it? I asked the photographers to explain to me the rewards and challenges of photography

ZestImages who uses modern, digital techniques explained, “The most rewarding thing is seeing the image in a frame, on a wall. Things often look great on a screen, but it’s not the same as a physical copy of the image and it’s rewarding (and relieving) to see it really working in a frame. Sometimes, I spend a lot of time on an image only to realise that it’s not working, or I’ve taken the direction I was going in too far. It’s challenging to scrap all that work and start again, because I worry I won’t do any better the second time, but it’s great to overcome it and end up with a worthwhile result”.

Beargraphics collects a wide range of vintage manual cameras and is passionate about the old photography techniques, so his challenges and rewards are different, “The most challenging, and rewarding aspect of my craft is relying on the unpredictability of my vintage and plastic analogue ‘lomo’ cameras. You never really know what you’re going to get, or even whether your photos are going to turn out. It’s always exciting going to the camera shop to pick up your prints, sometimes they’re amazing, sometimes it’s a disaster! If my photos make people smile, that’s enough for me. Lately the craze for retro and analogue photography has become huge, now there are iPhone apps that automatically give your photos a retro look, or Photoshop tutorials that teach you how to ‘fake it’ – it’s a challenge to keep ahead of this whilst not ‘cheating’ – I always try to keep my post-processing to a minimum”.

The technical side of things came up for several of the photographers I asked and the complexities of these were summed up well by Emelephotography, “I’m self-taught and shy away from the technical “maths” side of things but If I want to improve I have to learn it…” On top of this, most of the photographers described themselves as amateurs who create images in their spare time and finding the time to shoot and improve was a real sticking point for several of them.

So where and how did the Folksy photographers learn their craft?

They are all self taught and came to photography from very different routes. Some came from art backgrounds and the leap has not been that great, Beargraphics is a graphic designer and Shirleyandme, “..graduated from a Fine Art Degree, yet moved towards photography shortly afterwards. I went on to train as a teacher but gave up my full-time job 3 years ago to return to being creative full-time..”

Others like Emelephotography, just fell into it, ” I’m a self-taught photographer, having bought my first digital camera in 2004 purely for taking product photos of my cards and gifts. At some point along the way I fell away from crafting and into photography! I didn’t know I was going to become a photographer and make money selling my photos but… I did and I am!”

Rossphotography, “I was initially self taught, but then enrolled at an evening class at the Site Gallery in Sheffield (where I met my wife!). In that evening class I learnt about dark room developing and composition and continue to learn and evolve through continued workshops and reading.”. Zestimages prefers the more haphazard trial and error approach to learning!

It’s such an accessible art form that all the photographers had the same message to impart about where to learn, just pick up a camera and have a go and if you enjoy it. Find a local college course or privately run workshop, both of which are widely available around the country.

A word of warning: some photographers are very committed to manual photography and using a traditional dark room to develop their photos; whereas, others have fully embraced the digital age. Both have very strong views on the matter! So unless you want to get into a lengthy argument best not to bring up whether Photoshop is good for the art of photography or not in the pub after your evening class!

Thank you very much Folksy photographers for taking the time to chat to me and please go and look at their wonderful photos. Anyone can take a photo, but I think you will agree, the talent of these guys is truly in seeing when, where and how to get that perfect shot…which is not nearly as easy as it sounds!

Amy McCarthy is a glass artist and recycled mixed media artist working from a small studio in Devon. Amy’s Folksy shop sells beautiful traditionally made leaded gift panels, funky mobiles and suncatchers. Her work often includes recycled glass, found objects and acid etching. There is more than a whiff of the seaside to her work and much is inspired by the Devon coast and moors around where she lives. Amy makes bespoke windows for commission and is exhibits her recycled sculptures and mixed media art across the South West. You can find out more about her on her website, facebook or her blog.

If you would like to write an article or series for the Folksy blog then please get in touch – hilary@folksy.co.uk

Tagged: Category: Inspiring Creativity with Amy McCarthy

Shop Front :: Improve Your Shop Bio Content and Layout

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Writing your Folksy shop bio – what to write and how to lay it out.

This next post in our series of Shop Front articles will show you how to use some basic HTML to improve the appearance of your shop profile page and highlight what sort of things are a good idea to mention when writing your shop bio.

The following points are a guide only. The most important thing is to be you and write something that is natural and you feel 100% comfortable with sharing. There is no requirement to write a bio, but not having one means you are not eligible to be a featured seller.

People have different opinions on what makes a good profile – here are a few of the responses taken from a discussion topic on our Facebook fan page.

“I do look at bios of people whose stuff I like because I like the ‘personal’ touch that it adds to the shopping experience which is one of the main differences between shopping on the internet and in bricks-and-mortar shops.” Anthea from Forest Flower

“I like to see professional content that tells me what I need to know about their products, and their terms and conditions, and doesn’t tell me lots of stuff about things I don’t need to know, ie what religion they are or how many hamsters they have.” Deb from Pipistrelle.

You can also add a shorter shop description, which sits above your shop page under the banner but you can’t use HTML on this. Your profile provides a larger space with better layout options to really make your shop stand out. So, what to include?

  • Who are you? – A few details about a seller and their inspirations can give confidence to the buyer, making the seller a real live person rather than just another page of items on a computer
  • What do you make? – This may seem odd as people can just click and see your shop but sometimes your shop may be out of stock! Also a journalist or blogger who’s found your work and wants to share it will be grateful for something they can instantly quote. It’s a good idea to sum up what you make into a few concise sentences. If people want more they will contact you. People may also search for sellers via keywords such as ’sew’ or ‘knitter’.
  • How you make it? – It can help people to further enjoy your pieces if they understand the process involved in creating it. If it is labour intensive they will be able to further understand your prices too.
  • What the buyer can expect -  Postage methods and packaging.
  • Availability for custom orders – Let people know that you are willing to create something for them!
  • Shop policies – It’s a good idea to outline your returns and refunds policy. Sellers should make sure that they fully aware of the Distance Selling Regulations – the law around selling online. There are various regulations that sellers must comply with and it is vitally important that sellers understand what sort of rights the buyer has when shopping online. For further information on this contact your local Trading Standards officer, who can explain more.

How to edit your Folksy bio:

Go to ‘your account’ and click on ‘Edit your profile’, your bio is the text section of your main profile. Hopefully the above will have given you an idea for what to write, this next section will show you how to make it look good!

HTML (HyperText Markup Language). This is the name for the code you need to add some basic formatting to your bio text. Don’t be afraid of it and think it is too technical – it’s just a case of adding a few instructions before and after words and headings within your text. It will make your bio much more readable and give your profile a more professional look than a stream of plain text.

Angle brackets!
Tags (HTML instructions) need opening brackets (like this < >) in front of the text and then closing angle brackets (like this < />) at the end of the text to be ‘marked up’ or formatted. Within the brackets, codes are included which have different effects on the text that the brackets surround.  Place brackets directly in front of and directly after the words you want to include. This numbered list below will show you how to achieve each look above. I have tried to use all of the following tags in this live profile so that you get an idea of how the code can be used to good effect.

Headings- Using ‘h’ or header tags is useful as it automatically places a space around the header text as well as giving different sizes of headers run in importance from H1 (most important) to H5.  It is better than just using bold text and page breaks as search engines often look to these header tags for indexing the important text on the page. (Don’t go over the top with header tags – it still has to look good!)

  1. <h1>Really Big Header</h1>
  2. <h2>Medium Header</h2>
  3. <h3>Red Folksy Style header</h3>
  4. <h4>Small header</h4>
  5. <hr> Horizontal line – this tag does not need to be closed.
  6. <strong>Bold text</strong>
  7. <big>Larger Text</big>
  8. Normal text   (no tags needed!)
  9. <small>Small text </small>
  10. <i>Italic /Emphasised text </i>
  11. <a href=”http://folksy.com“>Clickable Link</a>   Replace the red url with your link – to your blog for example.
  12. <p>Paragraph of text</p>
  13. <br />  This link doesn’t need to be closed – to make a big gap use it twice!

One last top tip – If your shop name is easily misspelled add alternative spellings into your profile somewhere.  A great example of this is a lovely Folksy seller ‘Miss Frekkles’ who has an intentional double k.  When someone couldn’t find her shop name as they were spelling it with the correct spelling Freckles she added a simple sentence to the bottom of her bio using the word and her shop now comes up just by searching the word freckles!

Please do not hesitate to get in touch if you have any queries or get stuck!  If you have seen (or written!) a particularly beautiful profile then please link to it in a comment below so we can take a look.  As always the beautiful handmade items seen in this post are available for sale at www.folksy.com, just click the images for more details.

Tagged: Category: Shop Front

Folksy Friday :: Anyone for a Summer Sing Song?

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Hoorah, it’s almost the weekend again – always something to sing about – rain or shine! I bet you can’t read these summer song titles without at least breaking into a hum. It seems that whatever the topic, our wonderful Folksy shops never fail to come up with something fantastic to illustrate the theme. So feast your eyes on these treats whilst singing a happy tune :)

Itsy Bitsy Teenie Weenie Yellow Polka Dot Bikini” Vintage Yellow Lucite Earrings – Decade Design :: “The Sun has got his hat on” Red Raffia Sunhat – Raffique :: “Here Comes the Sun” Here comes the Sun’ Pima Cotton Alpaca Lace Yarn 100g – Wharfedale Woolworks :: “Summer in the City“  Ladies City T-shirt – She Draws :: “You are my Sunshine” Sunshine Corsage – Mud Puppy :: “Summertime Blues” Summertime Blues Necklace – Recycloanalyst

This week’s Folksy Friday has been curated by Shaz from Folksy shop Oddsox -  Just click the images/links to find out more about each item.

Visit Oddsox! It’s a shop full of cute & crazy creatures, made from socks, recycled woollen jumpers and fabrics. You will also find some Japanese crochet amigurumi animals. (Take a look at a Shaz’s blog for all the latest news from The Sock garden!.

Take a look here if you would like to know more about Folksy Fridays If you have made your own Folksy Friday please share it on our very wonderful facebook page. We have recently added a discussions tab too! It’s a real hive of activity over there and plenty of new faces to meet and discuss all things handmade and craftacular!

Tagged: Category: Folksy Friday

Summer Holidays :: Hints from Dottie for Keeping the Kids Amused!

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Written by Dottie of Folksy shop ‘Dottie Designs

As the long summer holidays loom on the horizon we all dream of weeks away, endless sunshine and houses filled with the laughter of our little ones…

The reality is far more that there will be rainy stay inside days and boredom and moaning. Most children over 5 will then resort to the necessity of electronic entertainment. TV’s, DS’s, computers all have their place but how about getting them doing something creative!

My own older kids will moan about having to do anything arty until the minute that they sit down and get started. Then they will produce the next masterpiece that needs to be kept forever and really enjoy it.

I asked for some advice on the Folksy forums about what people recommended for children to do in the holidays and got a great selection of things for sale and ideas for things to do.


Cowbag has a brilliant tote bag with goodies in, perfect for grabbing on the way out for something to entertain the youngsters at Grandma’s!

Susie J recommended this great kit from Kelso Creations – certainly enough in this kit to keep a few kids happy for ages!

There are quite a few home-educators on Folksy and Zoe from TopFloorTreasures had some great advice….

” I home educate my daughter and over the last 3 years she’s been out of school we have got a lot of use out of The Crafty Crow website – a fantastic website full of craft ideas for kids of all ages. Also, we use Home Schooling which has some excellent and fun activities that all kids would enjoy.

Madebydolly suggested this great site – activity village that seems to have a bit of something for everyone!!

DottiesCards has a range of card making kits that can be tailored to a child’s age, or even to the number of children that you are going to use it for. 3 kids, clearly you need 3 pairs of scissors, much less fighting!

Gnomead came up with a brilliant site “The Long Thread” which has 50 activities for the little cherubs to do – that’ll keep them busy for a few days!!

For girls, big and little, you can’t go far wrong with a bit of jewellery making! Supplies by Emma Cressey sells the most scrumptious jewellery making kit that is sure to brighten the dullest of August rainy days!

Seethewoods has a brilliant suggestion for getting the kids creative outside.

“Liquid chalk. Mix cornflour or rice flour with enough water to make it the consistency of cream, divvy it up into bowls and mix in food colouring then let the kids go mad painting outside with it. The rain washes it all away, you can paint it on absolutely anything (we’ve had multicoloured plants, walls, ground, plantpots) and they can even paint in the pouring rain and make rainbow rivers.
Just have towels and baby wipes ready at the back door when they’re finished:)”

Lemon Squeezy has a lovely bunting making kit.

Or pop on over to Paper and String and have a look at their doughnut knitting kit. Fabulous!

Enjoy the Summer holidays!

Dottie Designs – Situated in Hampshire next to the sea, Dottie specialises in making personalised photo albums, Guest Books and Keepsake Boxes for all occasions. Mainly selling on the internet on Folksy, on her own website in various places Dottie does like to get out and about occasionally and can be seen at some fairs in Hampshire and West Sussex. Dottie also has a blog where you can keep up to date with her latest projects.

Tagged: Category: More...

Shop Talk :: The Linen Cat

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Every Wednesday The Folksy Blog will be finding out a little bit more about one of our sellers in this our ‘Shop Talk’ series. This week we’re talking to Beth Foster from Folksy shop ‘The Linen Cat

“The Linen Cat – Textile designs with an emphasis on style and quality”


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This shop really does exude quality!  Everything about ‘The Linen Cat’ is styled beautifully. Beth has a degree in theatre design, specialising in costume  – this is so apparent when you look at the detail of the clothes that Beth makes for her linen cats!


Could you describe your shop?

The Linen Cat offers a collection of textile designs ranging from softies to soft furnishings, with an emphasis on style and quality. I like the contrast of plain, natural fabrics, such as linen and wool against bright cotton prints and I’m a little bit in love with tweed. A lot of my influence comes from children’s drawings, Scandinvian design and nature resulting in a simple, retro feel.

Who does your Folksy shop appeal to?

People who are looking for individual pieces for their home, or special gifts for children. I imagine most of my work to stand the test of time and ideally for some pieces to become well loved heirlooms.


Is this your day job?

I’m a full-time Mum, with 2 young boys so I run The Linen Cat on a part-time basis, both to give me a creative outlet and with a view to taking it further once both the boys are in school.


Be warned an hour or three will be easily lost while looking through The Linen Cat Blog!

Have you been into craft and the handmade lifestyle for long?

All my life.  I have a very creative mother and my Gran was a great influence, she taught me to cross stitch and sew. It was clear from a very early age that art was my main interest and twinned with a love of sewing, I knew my future would be based in this area. I was always making things, dresses for my dolls
or padded penknife holders for my Dad (seriously!) and after an Art Foundation course, I naturally progressed to a degree in Theatre Design, specialising in costume; it seemed the best way to mix my loves of art, design and vintage.

When you’re not selling online where do you promote and sell your stock?

Most of my sales are online, although I sell direct and through a few craft shops. Being a full-time mum means my time can be very erratic so I like to have the control that selling online allows. I also tweet and blog both of which help to promote my work, but I mainly do them for pleasure.

Do you have plans to expand your business in the future?

Absolutely, once both my boys are in school I will have more time to focus on my work. I intend to create a wholesale line and to sell at some of the larger craft fairs, I also want to expand the range to include more products, I already have aprons and tea cosies on their way.

What advice would you give to someone thinking about opening up a shop here on Folksy?

I believe it’s been said many times but photographs are so important when selling online, they need to be clear and show your product well. I also think it’s worth establishing a design style and sticking to it, I like the idea that people know what to expect from my shop, I try to introduce new products often but they always have a similar feel and I think it makes the overall appearance more coherent and professional. Lastly, don’t lose heart if it takes a while to make a sale, it can start slowly but if your products are well made, well presented (I’m obsessed by packaging) and correctly priced people will come back for more, most of my ‘customers’ are repeat buyers and that’s always the best compliment.
We’d love to hear your comments!

Get in touch and let us know who you would like to see interviewed in our Shop Talk series, or if you have an idea for an article you’d like to see on the Folksy Blog – hilary@folksy.co.uk

Tagged: Category: Seller Interviews

Need a little help?

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If you need any help using Folksy, we’ve tried to make it easier for you by revamping our support system. Through this you can now search our frequently asked questions and contact us without leaving having to go into your email.

Frequently asked questions

We’ve reviewed and reorganised our Frequently Asked Questions which are now searchable so hopefully they are more helpful! The questions that we’re asked most frequently are all in there so it is worth reading through them all if you’re new to Folksy. This is still a work in progress so let us know if you have any questions that haven’t been answered and we’ll add them in.

How to contact us

You can contact us in a few different ways.

By email

If you need any help using Folksy please email us at support@folksy.com. We have a small team running the site and will get back to you as soon as we can, but please bear with us during busy times if we don’t get back to you straight away.

We do reply to all the emails we receive, but sometimes find they don’t get through (due to spam filters and that sort of thing) so please add folksy.com to your trusted senders list in your email provider to make sure we can contact you.

Through support.folksy.com

support.folksy.com

You can now get in touch with us through our new support system. If you go to discussions and choose Help and support then start a new discussion it will send an email straight to support@folksy.com. This saves you having to leave Folksy and open your mail just to send us a message.

When you’re logged in to Folksy you should be able to visit http://support.folksy.com/profile and see all the emails you’ve sent us with our replies (look for the little envelope on the top right). We hope it is an easier way to keep in contact with us if you need help and support.

Direct message

You can also send a direct message to Folksyadmin which comes through to the same support@folksy.com email address.

Folksy forum

You can also post a message on the Folksy forum. However if your problem is urgent please contact us by email – it’s easy for queries to get lost on the forums as they are so busy, so we can get back to you more quickly via email.

Ask us a question or make a suggestion

We’ve also created two new public discussion areas for questions and suggestions. At the moment these are similar to the Shopkeeper support and Things you’d like Folksy to do boards on the forum but the news ones have some extra features. If you are interested in a topic you will be automatically subscribed to updates for it and you’ll be notified of any new posts via email. If you don’t want to be notified you can easily remove yourself by selecting ‘Unsubscribe from updates’ on the right hand side.

We’re interested to see if these work better than the existing forums, so do try them out and let us know what you think.

Help us to help you!

We do work hard to try and make sure that we answer all the queries and get people the help they need. If you do have a problems please try the frequently asked questions first to see if it’s covered there. If you do need to contact us please give us as much information as you can (order details if appropriate, error messages if it’s a technical issue) – this will really help us to understand how to help.

We try to get back to everyone within 48 hours at the most so if you haven’t heard from us after that please try again. If in doubt please check your profile when you’re logged in to make sure that the email has reached us and to see if there’s a reply which has got lost in the ether! We’re pretty sure that most things get through but always worry when someone says they can’t reach us. If in doubt please try opening a new discussion or sending a direct message and we’ll get back to you as soon as we can.

Thanks :)

Category: Development

Shop Front :: What Makes You Click?

10 Comments

Tips on choosing the leading image for a listing to increase item views!

What makes you click on a thumbnail to find out more?

Should the image be cropped tightly, framed, a close up of an impressive detail or perhaps the leading image should clearly show the entire item? There’s certainly no ‘one size fits all’ answer with the enormous variety of handmade goods available, but there are a few pointers we can give to help you boost your views. You can find out how many times your items have been viewed or favourited using this link http://www.folksy.com/myprofile/manage

We asked Folksy Community Manager Anne Ward, if she could give us an insight into how she chooses featured items. Anne is an expert at picking out the great shots that people see when they land on the Folksy home page, a selection intended to encourage browsers to delve a little more deeply into the goodies that Folksy has on offer.

For featured items we look for good products that are well-photographed – in focus, well-lit and clearly showing the item for sale.

A good tip is to search for your items (or get a friend who will give you honest feedback) and look at your photos at thumbnail size in context of all the search results. This is often how a buyer will see them. Do they stand out? Is it clear what you’re selling? It’s amazing how many photos lose their impact in a thumbnail – perhaps because the lighting is a bit dull, the photo could be zoomed in more or the background is too fussy.

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Taking good photos is really hard. No question. And as each item is different there are no clear rules about what and what not to do. The best thing to do is experiment, look for inspiration (try the looking at the featured sellers’ photos) and get some feedback from someone who can give you constructive criticism. You can use up to 5 photos in a listing so make sure your main one has maximum impact. Subsequent photos can be used to show different angles, relative sizes etc but the important thing is to catch the buyer’s eye on that important first attempt.

Buyers will often be searching for a specific item so your goods will be competing against everything else returned in the search. Titles’ play an important role too, but we’ll be looking at getting those right later in the series. It may benefit you to experiment with taking a lot of shots, particularly close ups (see our post on macro photography) and using interesting angles to create eyecatching images. Think about the following points when taking and choosing your leading image -

  • Background – too fussy or just too much of it and your image will be lost.
  • Quality – bright clear images will always be clicked on over dull out of focus ones, regardless of how beautiful your product is.
  • Composition – Is the angle of the shot the absolute best it could be to show it off?  Using diagonals is considered by most to be more pleasing to the eye. Laying pieces out flat and ’square on’ can look dull. Angles and diagonals make images dynamic and more interesting.
  • Detail – If your piece has a particularly attractive detail why not focus in on this for your leading shot, especially important with jewellery and can also be a helpful tactic for larger items such as paintings.
  • Target Audience – Your image style should be in keeping with your target audience.  If you are unsure about this, then keeping the background white and just concentrating on clearly displaying your piece is often a good bet as it will appeal to most people.
  • Branding – It is a good branding excercise to be consistent with your style and backgrounds as it will help customers identify your items. This is especially true of your leading images.

Remember Folksy is a place to buy items that have been handmade by creative people, so let your artistic side out and experiment a little with your leading image! Laura of She Draws uses exciting messages stamped on her images. They are legible even when viewed as thumbnails, another great idea for achieving more click throughs! Let us know if you have an idea for getting more item views by leaving us a comment.

Thanks so much for all of your great comments from last week’s post introducing our new shop front series.  We have identified a lot of the areas that we can cover in this new series – please do add more ideas for future posts if you think of an area you would like help with!

All images shown are taken from items available for sale at www.folksy.com please click images for further details.

Tagged: Category: Photography, Seller Tips, Shop Front